If you are noticing a “compose” or “sending” disabled message in your inbox your account has been locked due to suspicious activity.
For security your password must be reset to a brand-new password not previously used to be restored. This is required. If you previously set up your email recovery for your CenturyLink Email you can complete this step by following the password reset flow.
If you have your recovery phone or email established select the forgot password link on the login page http://www.centurylink.net
Complete the step-by-step process in completing 2-step verification with your mobile number or recovery email. You will need access to your recovery method at the time of reset. <Insert How to Create a Strong Password>
Once this is complete log into your email at www.centurylink.net
If you are accessing your email through a mail client like Outlook, Mac Mail, iOS, etc you will need to ensure the new password is updated on those applications to re-sync.
If you do not have your mobile recovery assigned to your Centurylink Email address, you will need to chat with a live agent between 9-6 CST M-F. For your security password resets for accounts that do not have 2 factors established will not be resolved in any other method than live chat. If a customer submits a form for a password reset, they will be advised in email to live chat during business hours.
Note: Your recovery method must have been set in your CenturyLink Email after October 2022.
No password reset requests or restoring of suspended accounts will be handled through submitting an Email Support form. In the event you did not have your recovery method established you will need to chat with CenturyLink Email live chat support between 8-5 ET M-F.
Why did my account get suspended?
This could have occurred many ways, most common causes include:
- Weak passwords (containing common names, words and less than 8 characters in length)
- Malware (key loggers, or viruses)
- Accessing your email through an unsecured network or public computer.
- Repeated credentials (An email and password also used with other Internet services: Amazon, Facebook, etc.)
- Responding to Phishing link
Scammers hack email accounts so they can send phony messages from a trusted email address in hopes of getting the recipients to act. The goal could be to get these email contacts to send money, turn over personal information, or click a link that installs malware, spyware or a virus on a device. An email hack could also put your colleagues, friends, and family members in your email contacts list at risk for getting scammed too. Learn how email accounts can get compromised and what to do if your email is hacked.