Attention CenturyLink Email Users:
Your email security—and your continued access to your inbox—is critically dependent on one simple, urgent step: updating your account recovery methods.
We are actively requiring all CenturyLink email users to establish or update a recovery phone number and an alternate email address. This is not merely a suggestion; it is a vital safeguard that protects your personal information and maintains the operational integrity of our email servers.
Why This is Immediately Necessary for Your Security:
CenturyLink employs advanced systems to monitor for fraudulent behavior, malware attacks, and compromised passwords. If our systems detect suspicious activity on your account—such as high volumes of spam being sent, login attempts from unusual locations, or other signs of a hack—we are legally and ethically obligated to temporarily lock or suspend your account to prevent further damage.
Here is the critical consequence of failing to provide recovery methods:
- Service Interruption: If your account is suspended due to suspicious activity and you have not set up a recovery phone number or alternate email, the process to restore your service will be significantly delayed and require you to contact our support team during business hours.
- Easy Account Restoration (If Set Up): If you have your recovery methods on file, you can immediately regain control. You can use the Forgot Password link on the login page to receive a security code via text or your alternate email address, allowing you to quickly reset your password and unlock your account 24/7.
The recovery information you provide acts as your personal "emergency key," allowing you and only you to verify your identity and restore access, bypassing long delays.
How to Update Your Recovery Methods (Action Required)
Do not wait until your account is locked to set up this essential security layer. Follow these steps immediately:
- Log in to your CenturyLink Webmail: Go to www.centurylink.net and sign in to your email account.
- Select the Settings icon (usually a gear) in the top right-hand corner of your webmail inbox.
- Navigate to the Security or Recovery Options section.
- Select the Update recovery options button.
- Follow the prompts to add and verify your mobile phone number and a trusted, alternate email address.
Your immediate action is required to ensure uninterrupted service and the integrity of your CenturyLink email account. For detailed, step-by-step instructions on updating your account, please reference the CenturyLink Email Support articles: