Why did you update my email?
Moving to a new email platform allowed CenturyLink to provide a better email experience, including enhanced spam protection, mobile-friendly layout, and other improved features.
I'm now a Brightspeed customer. Do I get to keep my CenturyLink email?
Yes! If you recently transitioned a Brightspeed customer, you can keep your CenturyLink email. To keep your account active, you just need to sign in at least once in every 365-day period. For Support like CenturyLink, you will chat with a live agent on this site between 8-5 PM ET, or you can submit a support form.
Why can't I connect to my email?
Following the transition to our new platform, you may need to reenter your email username and password and make sure you have the correct server settings in order to reconnect to your mail app. See the section below for instructions on updating server settings for different operating systems.
Why am I not seeing all of my contacts?
We have identified an issue that prevented some contacts from being moved over in the transition. We have identified the cause of the issue and expect all missing contacts to be fully restored by November 14. If you are still missing contact information after this date, please submit our email help form for more assistance.
I'm missing folders from my email. Have they been lost?
If you are missing some of your email folders, don't worry — they haven't been deleted or lost. There are two possible solutions for this issue:
1) In many cases, a re-sync of your IMAP folders will allow the rest of your email folders to move successfully. And don't worry if you don't know what any of that means — just follow our detailed instructions below!
2) If you completed a re-sync and still do not see all your folders, it may be caused by an issue with folder names containing special characters (such as # * & @). We're aware of this issue, and are expecting a complete fix by November 14.
If you are still missing folders from your inbox after November 18 , please submit our email help form for more assistance.